Terms and Conditions

1. Agreement and Acceptance

Welcome to Ankora. These Terms and Conditions ("Terms") govern your access to and use of the Ankora mobile application (the "App"), which is owned and operated by us ("Ankora," "we," "us," or "our").

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the App.

Age Requirements

You must be at least 18 years old to use the App. If you are between 13 and 17 years old, you may only use the App with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the App on behalf of a minor, you represent and warrant that you are the minor's parent or legal guardian.

Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through the App or via the email associated with your Apple ID. Your continued use of the App after changes become effective constitutes your acceptance of the revised Terms. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

2. App Description and Services

Ankora is a comprehensive iOS health tracking application that integrates with Apple HealthKit to provide personalized health insights and recommendations. The App offers the following features:

Core Features

• Health Data Integration: Access to 150+ health metrics across multiple categories including activity, vital signs, sleep, body measurements, nutrition, workouts, mobility, hearing, UV exposure, self-care, and mindfulness
• Real-time Data Sync: Automatic synchronization with Apple Health data stored on your device
• Health Insights: Time-based insights that change throughout the day based on your health metrics and patterns
• Activity Suggestions: Intelligent, context-aware activity recommendations based on time of day, current metrics, and weather conditions
• LLM-Powered Features: Optional LLM-powered journaling, health metric comments, and detailed analysis (requires separate consent)

Platform Requirements

The App requires iOS 17.0 or later and is designed for iPhone and iPad devices. Certain features require specific hardware capabilities (such as sensors in Apple Watch) and may not be available on all devices.

3. Account and Authentication

Sign in with Apple

The App requires authentication using Sign in with Apple. You must have a valid Apple ID to use the App. By using Sign in with Apple, you agree to Apple's terms and conditions for that service.

Account Responsibilities

You are responsible for:

• Maintaining the security of your Apple ID credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that your account information is accurate and current

Account Termination

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, for any reason, including but not limited to violation of these Terms.

4. Health Data and Privacy

Anonymized Data Processing

All health data analysis, insights generation, and metric calculations use fully anonymized processing methods. When cloud processing is used for LLM-powered features (with your explicit consent), your health metrics are completely anonymized and cannot be linked to you as an individual. We do not have access to identifiable health data.

HealthKit Integration

The App integrates with Apple HealthKit to access your health data. You have complete control over which health data categories you grant the App access to. You can:

• Grant or deny access to specific health data categories at any time through iOS Settings
• Revoke permissions at any time without affecting other App functionality
• View which permissions have been granted through the App's permission screens

Data Storage

The App uses HealthKit as the primary data store. The App does not create separate copies of your health data. Any cached data is stored temporarily in memory for performance optimization and is automatically cleared when you close the App.

Anonymized Health Data Processing

Your personal health data is processed using fully anonymized methods. When transmitted for cloud processing, data is completely anonymized and includes (but is not limited to):

• Step counts, distances, and movement data
• Heart rate, blood pressure, and vital signs
• Sleep analysis and duration
• Body measurements and weight data
• Workout details and performance metrics
• Nutrition and calorie information

5. LLM-Powered Features and Cloud Processing

Separate Consent Required

The App offers optional LLM-powered features including automated journaling, health metric comments, and detailed health analysis. These features require separate explicit consent through a Privacy Agreement screen presented within the App.

Anonymous Data Processing

When you consent to use LLM features, the App sends fully anonymized health data to third-party LLM (Large Language Model) services for processing. This data:

• Contains no personally identifiable information
• Is stripped of timestamps, names, and identifying characteristics
• Is processed in real-time and is never stored on remote servers
• Cannot be linked back to you or your Apple ID

Your Control

You can:

• Decline LLM feature consent and still use all other App features
• Stop using LLM features at any time
• Choose which LLM features to use (journal, comments, analysis)

Third-Party LLM Providers

LLM processing may be performed by third-party providers including but not limited to OpenAI. These providers' own terms of service and privacy policies apply to the processing of the anonymized data we send them.

6. Subscription and Premium Features

Ankora Plus Subscription

The App offers a premium subscription called "Ankora Plus" which provides enhanced features and unlimited access to premium content. Subscriptions are processed through the Apple App Store and are subject to Apple's terms and conditions for in-app purchases.

Free Preview System

Non-subscribers are granted a limited number of free previews (typically 3) of premium content before being required to subscribe. Preview access is:

• Tracked per user account
• Not reset except when subscribing to Ankora Plus
• Applied across all premium features collectively
• Subject to change at our discretion

Subscription Terms

• Auto-Renewal: Subscriptions automatically renew at the end of each subscription period unless canceled at least 24 hours before the renewal date
• Pricing: Subscription prices are displayed in the App and are charged through your Apple ID account
• Payment: Payment is charged to your Apple ID account at confirmation of purchase
• Renewal Charges: Your account will be charged for renewal within 24 hours prior to the end of the current period

Managing Subscriptions

You can manage and cancel your subscription through your Apple ID account settings. Canceling will stop future renewals but will not provide a refund for the current subscription period. Your subscription will remain active until the end of the current period.

Refunds

All subscription purchases are final and non-refundable except as required by law or as determined by Apple. To request a refund, you must contact Apple Support directly, as we do not process refunds for App Store purchases.

Restore Purchases

You can restore your subscription on a new device or after reinstalling the App using the "Restore Purchases" feature within the App.

Changes to Subscription

We reserve the right to modify subscription prices, features, or terms at any time. Changes to your existing subscription will take effect at the start of your next renewal period, and you will have the opportunity to cancel before the changes take effect.

7. Intellectual Property

Ownership

The App, including all content, features, functionality, software, code, designs, graphics, user interface, and documentation, is owned by us and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control, solely for your personal, non-commercial use.

Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of the App
• Reverse engineer, decompile, or disassemble the App
• Remove or modify any proprietary notices or labels
• Use the App for any commercial purpose or for the benefit of any third party
• Create derivative works based on the App
• Frame or mirror any part of the App

Trademarks

"Ankora" and related logos are trademarks owned by us. You may not use these trademarks without our prior written permission. Other trademarks, service marks, and trade names referenced in the App are the property of their respective owners.

8. User Conduct

Acceptable Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to use the App:

• In any way that violates any applicable local, state, national, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity
• In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the App

Prohibited Activities

You may not:

• Attempt to gain unauthorized access to any portion of the App or any other systems or networks
• Use any automated system, including "robots," "spiders," or "scrapers" to access the App
• Introduce any viruses, trojan horses, worms, logic bombs, or other malicious material
• Interfere with, disrupt, or create an undue burden on the App or networks connected to the App
• Attempt to bypass any measures we may use to prevent or restrict access to the App

Consequences of Violation

Violation of these conduct terms may result in immediate termination of your access to the App and may subject you to civil and criminal liability.

9. Medical Disclaimer

Not Medical Advice

The App is designed for general wellness and fitness purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. The App does not provide medical advice, professional diagnosis, opinion, or treatment.

Consult Healthcare Professionals

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or seen in the App.

Not a Substitute for Professional Care

The App is not a substitute for professional medical care or advice. Do not use the App for emergency medical needs. If you think you have a medical emergency, immediately call emergency services (such as 911 in the United States).

Accuracy Limitations

While we strive to provide accurate information and insights, the App relies on data from HealthKit and third-party devices, which may not always be accurate. Factors that can affect accuracy include:

• Sensor quality and calibration
• Device placement and usage
• Environmental conditions
• Individual physiological differences
• Software algorithms and calculations

Your Responsibility

You are solely responsible for:

• Evaluating the accuracy and usefulness of any information provided by the App
• Making decisions about your health and wellness
• Consulting with healthcare professionals before making any health-related changes
• Understanding the limitations of health tracking technology

No Liability for Health Outcomes

We are not liable for any health outcomes, injuries, or damages resulting from your use of the App or reliance on its information. Use of the App is at your own risk.

10. Third-Party Services

The App integrates with and relies on various third-party services. Your use of these services through the App is subject to their respective terms and privacy policies:

Apple Services

• HealthKit: Governed by Apple's terms and the iOS Health app privacy settings. We access HealthKit data only with your explicit permission.
• Sign in with Apple: Subject to Apple's terms of service for authentication services.
• App Store: Subscriptions and in-app purchases are processed through the App Store and subject to Apple's terms.

Analytics and Notifications

• Amplitude Analytics: We use Amplitude to collect pseudonymous usage analytics. No personally identifiable information or health data values are sent to Amplitude. Only your user ID (a UUID) and app interaction events are tracked.
• OneSignal: We use OneSignal for push notifications. You can opt in or out of notifications during onboarding or through iOS Settings.

Backend Services

• Supabase: We use Supabase for authentication, session management, and edge function processing (for LLM features with your consent).
• RevenueCat: Subscription management is handled through RevenueCat, which processes subscription status and entitlements.

LLM Services

• LLM Providers: When you consent to LLM features, anonymized health data may be processed by third-party LLM providers including OpenAI. These services are subject to their own terms and policies.

No Endorsement

Our use of third-party services does not constitute an endorsement of such services. We are not responsible for the content, accuracy, privacy practices, or actions of any third-party services.

Service Changes

We reserve the right to change, suspend, or discontinue any third-party service integration at any time without notice or liability.

11. Disclaimers and Limitations

"As Is" Basis

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY.

No Warranty

We do not warrant that:

• The App will meet your requirements or expectations
• The App will be uninterrupted, timely, secure, or error-free
• The results or information obtained from using the App will be accurate or reliable
• Any errors in the App will be corrected
• The App will be compatible with all devices or operating systems

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, use, or goodwill
• Service interruption
• Computer damage or system failure
• Cost of substitute goods or services
• Personal injury or property damage
• Any health-related damages or outcomes

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100 USD).

Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the App
• Your violation of any law or regulation
• Your violation of the rights of any third party
• Any health decisions or outcomes resulting from your use of the App
• Any content you submit or transmit through the App

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

13. Termination

Termination by You

You may terminate your use of the App at any time by:

• Deleting the App from your device
• Canceling your subscription (if applicable) through your Apple ID settings
• Ceasing to use the App

Termination by Us

We may terminate or suspend your access to the App immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Effect of Termination

Upon termination:

• Your right to use the App will immediately cease
• You must delete the App from your devices
• Your subscription will remain active until the end of the current paid period unless you request a refund from Apple
• Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

Data After Termination

Since all your health data is stored locally on your device or in Apple HealthKit, terminating your use of the App does not affect your health data. Your data remains in HealthKit and can be accessed by other apps you authorize.

14. Changes to Terms

Right to Modify

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will make reasonable efforts to provide notice of material changes.

Notification Process

If we make material changes, we will notify you by:

• Posting a notice in the App
• Updating the "Last Updated" date at the top of these Terms
• Sending a notification through the App or via email

Continued Use

Your continued use of the App after any changes to these Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the App.

Review Obligation

It is your responsibility to review these Terms periodically for changes. We recommend checking this page each time you use the App.

15. Governing Law and Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we are established, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or relating to these Terms or the App shall be resolved through:

• Informal Resolution: We encourage you to contact us first to seek an informal resolution of any dispute
• Binding Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association
• Class Action Waiver: You agree to bring claims against us only in your individual capacity and not as a plaintiff or class member in any class or representative action

Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the infringement of intellectual property rights.

Jurisdiction

You agree to submit to the personal jurisdiction of the courts located within the jurisdiction governing these Terms for the purpose of litigating all such claims or disputes.

16. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of the App and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and an enforceable term will be substituted reflecting our intent as closely as possible.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Export Control

You may not use, export, import, or transfer the App except as authorized by U.S. law and the laws of the jurisdiction in which the App was obtained. You represent and warrant that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

17. Contact Information

Questions and Feedback

If you have any questions about these Terms, please contact us through:

• The "Support" link in the App
• The support section of our website
• The App Store listing contact information

Legal Notices

All legal notices should be sent to the contact information provided in the App Store listing or through official communication channels within the App.

Response Time

We will make reasonable efforts to respond to your inquiries within a reasonable time frame, typically within 5-10 business days.

By using Ankora, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.